Refund Policy

At Strong Arm Hauling, we strive to provide reliable, efficient, and professional junk removal services. Customer satisfaction is important to us, and we understand that sometimes issues arise. This Refund Policy outlines the conditions under which refunds or service credits may be granted.

1. Cancellations

• 24 Hours or More Notice: If you cancel your appointment at least 24 hours in advance, you will receive a full refund of any deposit or prepayment made.

• Less Than 24 Hours Notice: Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of up to [$50 or a percentage], depending on the time and resources already allocated.

• Same-Day Cancellations or No-Shows: May result in no refund being issued.

2. Service Refunds

We do not typically offer refunds once a service has been completed. However, in the event of the following, a partial or full refund or service credit may be considered at our discretion:

• Service was not completed as agreed

• Items were missed or left behind (and cannot be corrected)

• Damage was caused during the removal process (must be documented and reported immediately)

• Overpayment or billing error

To request a refund or service review, please contact us within 3 business days of your completed service.

3. Deposits and Prepayments

In some cases, we may require a deposit to reserve your appointment time or for large-scale jobs. Deposits are refundable if the job is canceled with adequate notice (see Section 1). Non-refundable deposits will be clearly communicated in advance.

4. Non-Refundable Charges

The following charges are non-refundable:

• Disposal or dump fees incurred for already completed work

• Labor charges for services that were performed as agreed

• Travel or fuel surcharges if the crew was dispatched